A few years ago, Money Ning had a good post about how restaurants and businesses try to up sell us - for example, by a waitress suggesting wine with our meal.
Back in 2008, I experienced the opposite - one of those rare cases of a down-sell!
It made me feel good!
We had domestic service with Dish Network, and my wife wanted to add an international channel.
I called up to add it, and the guy told me I had to get a second satellite dish for $56.
Somehow we got disconnected (turned out to be lucky for me) and I called back and spoke to a woman.
She told me that, instead of paying $56 for a second dish, they now have a “super dish” that can take the place of both the international and domestic dishes. I could get my domestic dish swapped for this one for free.
So, now, instead of having to pay $56 and having 2 dishes wired up together on the side of my house, I’ll pay nothing, and have only one dish to worry about!
See how powerful the down sell (suggesting ways to save your customer money) can be! Here, I now had a good experience with Dish Network and I'm telling everybody about it.
Saturday, 30 July 2011
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