"Complicating Simplicity" - Great Business Article on BusinessMirror

I found this nice article by George Chua entitled "Complicating Simplicity".

It perfectly describes my experience in the business world - that companies and bureaucracies over-react to issues and problems - thus making things more complicated than they need to be.

This generates extra costs that must either be passed on to customers, or else absorbed (reducing profit margins).

I like this quote:

Many production and QA engineers tend to shoot themselves in the foot without realizing it by coming up with features and standards that their own customers don’t care about or are not even aware of.